The Trouble With Kids Learning from complaints in paediatric care

In this article Richard Edwards of the OCCS uses three redacted case files to illustrate some key points for registrants to consider in handling customer concerns relating to paediatric eye examinations. Particular emphasis is placed on how to address the increased emotional dimension when parents are concerned about their child’s eyesight.

CPD Points: 1

Visionstryt credits: 1

Expiry Date: 31/12/2023


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Student Optometrist

Student Dispensing Optician